Remote Rescue Mac OS

In order to remotely control your customer's Mac running macOS Catalina or Big Sur, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on. Reboot your Mac. Hold down 'Option' on your keyboard once you hear the chime sound. Attach your bootable OS X Recovery Disk to your Mac and select it from the prompt list. Your Mac will launch into Recovery Mode and you can start fixing your Mac. Configuring Mac OS X for Unattended Backup Using rsync Introduction rsync is a command-line tool built-in to Mac OS X that allows you to synchronize files between two folders on a machine or between two machines on a network. Rsync is an incredibly useful tool that has been used by Unix administrators for many years. Remote Install Mac OS X is a remote installer for use with MacBook Air laptops over the network. It works by having it run on a Macintosh or a Windows -based PC with an optical drive and then connecting over the network to a client MacBook Air (lacking an optical drive) to perform system software installs.

HELP FILE

How can I remotely control a customer's Mac running macOS Catalina using GoToAssist Remote Support?

New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.

Note: Access to this feature is dependent upon your user group settings or your individual user settings, which are set by your administrator.

  1. On the customer's Mac, navigate to the System Preferences by doing either of the following:
    • Click the System Preferences icon in your Dock
    • On the Menu Bar, click the Apple menu then select System Preferences
  2. Click Security & Privacy.
  3. Click the Privacy tab.
  4. Click the Unlock icon in the bottom-left, then enter your Mac username and password.
  5. Click Accessibility in the left menu.
  6. For GoToAssist Remote Support, check the boxes to allow control for the following apps:
    • g2ax_launchagent_customer
    • GoToAssist Customer
  7. For RescueAssist, check the box to allow control for the LogmeinRemoteSupport app.
  1. In the left menu, click Screen Recording.
  2. Click the Privacy tab.
  3. For GoToAssist Remote Support, check the box to allow screen recording for the GoToAssist Customer app.
  4. For RescueAssist, check the box to allow screen recording for the LogmeinRemoteSupport app.

Related

Download New Mac Os


LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input.


First, you will receive a link or a code to manually type into https://logmein123.com or https://secure.logmeinrescue.com


Enter in the code, then hit the Start Download button. It will download a Support-LogmeinRescue App to your downloads.

Give that file a double-click. If it downloads a .zip file, its recommended to drag that icon to the desktop then double-click.



Click OpenOkAllow through any security popups.




Next, you will receive a prompt to Open System Preferences.

Remote Rescue Mac OS

Click the lock icon in the lower left corner to make changes.

Enter in your Mac password.


Mac Os Download

You must check off any of the boxes under Privacy > Accessibility


including: Bash, AEServer, and SupportLogMeIn



Remote

Next, switch the category on the left pane to Screen Recording

Check off the access for Screen Recording

The boxes may be any combination of: Bash, AEServer, and SupportLogMeIn




Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the Rescue session and try connecting again, some systems take a second launch attempt to get the choices to appear properly.



End-users on Catalina 10.15.2 need to also perform the following additional setting:
System Preferences > Security & Privacy > Privacy > Full Disk Access > Add supportlogmeinrescue.



That should allow the technician to remotely view and control your screen.


To End Access, simply hit the red X in the chat window, close out of LogMeIn Rescue and the system is no longer able to be controlled with the one